An employee that has been certified by the IICRC will know exactly what to do in an emergency situation. They will be an excellent problem solver in a stressful situation, such as a burst pipe, water leak, basement flood, or other water-related issue.
They will be able to operate and place all the drying equipment in the areas that allow for the most efficient drying. Insurance companies are more and more requiring that there be at least 1 IICRC certified technician on the job! A certified professional will be able to answer any questions from the homeowner and adjuster.